Effective date: September 6, 2026 | Lets Wash, Inc. | 800 N King Street, Suite 304, Wilmington, DE 19801, USA

Summary: We collect the account, vehicle, location, payment-token, and usage information needed to find nearby car care Operators and complete your bookings. We share booking details with the Operator you choose and with service providers such as Stripe and Customer.io. We do not sell your personal information for money. You can access, correct, delete, and opt out by emailing privacy@letwash.com or from Settings in the app.


1. Who We Are and What This Policy Covers


This Privacy Policy explains how Lets Wash, Inc. ("Let Wash," "we," "us") collects, uses, shares, and protects personal information when you use the Let Wash mobile app, letwash.com, and related services (the "Platform"). It also describes your privacy rights, including rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, "CCPA") and other U.S. state privacy laws. It is incorporated into our Terms of Service (letwash.com/terms).

This Policy does not cover how independent Operators handle information you give them directly (for example, at their location) or data they collect for their own purposes. Operators are separate businesses with their own privacy practices.


2. Information We Collect


Information you provide:

  • Account details: name, email address, phone number, password, profile photo (optional).

  • Vehicle details: make, model, year, color, license plate number, and photos or notes you add about your vehicle.

  • Payment details: your card is collected and stored by our payment processor, Stripe. We receive only a token, the card brand, the last four digits, and the expiration date. We never store your full card number.

  • Booking and service history: services booked, Operators used, dates, prices, tips, cancellations, memberships, and loyalty activity.

  • Communications: messages you send to Operators or to us through the app, support requests, reviews, ratings, and photos you upload.

  • Requests to our AI assistant: the text or voice prompts you enter when asking the assistant to find or book a service.

Information collected automatically:

  • Location: with your permission, precise or approximate device location, used to show nearby Operators, estimate travel time, and enable mobile (at-your-location) services. You can turn location off in your device settings; some features will then not work.

  • Device and usage data: device model, operating system, app version, unique device identifiers, IP address, language, time zone, crash reports, pages and features used, search queries, and interaction timestamps.

  • Push notification token, if you enable notifications.

Information from other sources: confirmation and status of your booking from the Operator (including a QR-code check-in or plate scan at the Operator's location), payment outcome from Stripe, information from social login providers if you sign in with Apple or Google, and referral information when another user invites you to the Platform.


3. How We Use Information


  • To operate the Platform: create and manage your account, show nearby Operators, process bookings, memberships, payments, refunds, and cancellation fees, and deliver receipts and booking updates.

  • To share what an Operator needs to perform the service you booked (see Section 4).

  • To power the AI assistant that matches your request to available Operators and to improve its recommendations.

  • To communicate with you: transactional messages (confirmations, reminders, receipts), customer support, and — where you have not opted out — marketing emails, texts, push notifications, and in-app messages about offers, loyalty rewards, referral programs, and new features.

  • To keep the Platform safe: detect fraud, chargeback abuse, promotion abuse, and Terms violations, and enforce our agreements.

  • To analyze and improve the Platform, understand usage trends, develop new features, and run voluntary surveys.

  • To comply with legal obligations and respond to lawful requests.


4. How We Share Information


We do not sell your personal information for money, and we do not rent customer lists to third parties. We share personal information only as follows:

  • With Operators. When you book, we send the Operator what they need to serve you: your first name and last initial, phone number, vehicle details and license plate, the service booked, the time, your location for mobile services, and any notes you add. Operators may use this information under their own privacy practices and may contact you about your booking.

  • With service providers that process data on our behalf under contract: Stripe (payments), Customer.io (email, push, SMS, and in-app messaging), cloud hosting and analytics providers (including Google Analytics), AI model providers that process assistant requests (we do not send your payment details to them), crash-reporting tools, and customer support tooling. Service providers may use your information only to provide services to us.

  • For legal reasons: to comply with law, regulation, subpoena, or court order; to protect the rights, property, or safety of Let Wash, our users, Operators, or the public; or to enforce our Terms.

  • In a business transfer: if Let Wash is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

  • With your consent or at your direction, for example when you participate in a referral program.

  • Aggregated or de-identified data that cannot reasonably identify you may be shared with Operators, investors, or partners (for example, booking volume trends).

Certain analytics and advertising tools may constitute "sharing" for cross-context behavioral advertising under the CCPA. You can opt out as described in Section 8.


5. Cookies and Tracking Technologies


Our website uses cookies, pixels, and similar technologies; our app uses software development kits (SDKs) from analytics and messaging providers. They fall into four groups:

  • Essential: sign-in, security, fraud prevention, and core features. These cannot be turned off.

  • Preferences: remembering your language, location, and vehicle settings.

  • Analytics: understanding how the Platform is used (for example, Google Analytics — you can opt out with Google's browser add-on).

  • Marketing: measuring our campaigns and showing relevant offers, including through advertising networks and social platforms.

You can control cookies through your browser settings and mobile advertising identifiers through your device settings (for example, iOS "Allow Apps to Request to Track" and Android "Opt out of Ads Personalization"). We honor Global Privacy Control signals on our website where required by law.


6. Data Retention


We keep your information for as long as your account is active and as needed to provide the Platform. After you delete your account we retain limited records for up to 7 years where required for tax, accounting, fraud prevention, dispute resolution, or legal compliance (for example, transaction records), and then delete or de-identify them. Marketing data is kept until you opt out or your account is inactive for 3 years. Precise location data is not retained beyond what is needed to complete a booking and for short-term analytics. Aggregated analytics are kept for up to 24 months.


7. Security


We use industry-standard safeguards, including encryption in transit (TLS), encryption at rest for sensitive fields, access controls, staff access on a need-to-know basis, and payment tokenization through Stripe (PCI-DSS compliant). No system is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you and relevant authorities as required by law.


8. Your Privacy Rights


All users can, at any time: access and update account and vehicle details in the app; delete their account from Settings → Account → Delete Account (or by emailing us); opt out of marketing emails via the unsubscribe link and marketing texts by replying STOP; and disable push notifications or location access in device settings. Transactional messages required to run your bookings cannot be turned off while your account is active.

California residents have the right under the CCPA to: (a) know what personal information we collect, use, disclose, and share, and to request a copy; (b) request deletion; (c) request correction of inaccurate information; (d) opt out of the "sale" or "sharing" of personal information; (e) limit use of sensitive personal information (we use precise geolocation only to provide the services you request); and (f) not be discriminated against for exercising these rights. Categories of personal information collected in the last 12 months (in CCPA terms): identifiers; customer records (contact and vehicle information); commercial information (bookings and purchases); internet or network activity; geolocation data; audio or visual information (photos, voice prompts); and inferences drawn from the above for recommendations. Sources, purposes, and recipients are described in Sections 2–4.

Residents of Delaware and other U.S. states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, Nebraska, New Hampshire, and New Jersey) may have similar rights to access, correct, delete, and obtain a portable copy of their data and to opt out of targeted advertising, sale, or profiling, and may appeal a denied request by replying to our response. We will honor those rights as required by the law of your state.

To exercise these rights, email privacy@letwash.com with the subject "Privacy Request" and your state of residence, or use the request form in the app. We will verify your identity using your account email and may ask for additional information. An authorized agent may submit a request on your behalf with written permission. We respond within 45 days, extendable once by 45 days where permitted; we will tell you if we need the extension.


9. Children


The Platform is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18, and we never knowingly collect information from children under 13 in violation of the Children's Online Privacy Protection Act. If you believe a minor has provided us information, contact privacy@letwash.com and we will delete it promptly.


10. Third-Party Links


The Platform may link to Operators' own sites, Stripe, and other third-party services. This Policy does not apply to them, and we are not responsible for their privacy practices. Please review their policies before sharing information with them.


11. International Users


Let Wash is based in the United States and the Platform is intended for users in the United States. If you access it from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those of your country.


12. Changes to This Policy


We may update this Policy from time to time. If changes are material, we will notify you in the app or by email before they take effect. The effective date at the top shows when this Policy was last revised. The current version is always available at letwash.com/privacy.


13. Contact Us


Lets Wash, Inc.
800 N King Street, Suite 304, Wilmington, DE 19801, USA
Privacy requests: privacy@letwash.com
General support: support@letwash.com
Legal: legal@letwash.com