This Privacy Policy describes how LetWash.com and its affiliated companies ("LetWash," "Company," "we," "us," or "our") collect, use, disclose, and protect personal information when you use our car wash booking platform, website, mobile application, and related services (collectively, the "Platform"). This Privacy Policy applies to all users of our Platform, including customers who book car wash services and car wash business partners who offer services through our Platform.



By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Platform immediately.



1. DEFINITIONS AND SCOPE


For purposes of this Privacy Policy, "Personal Information" means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. "Platform" refers to our website, mobile application, and all related car wash booking and marketplace services. "Partners" refers to independent car wash businesses that list their services on our Platform.



This Privacy Policy governs our information practices in connection with the Platform and does not apply to information we may process on behalf of our business customers in a service provider capacity, where such customers act as the data controller. In cases where our Partners collect or input customer data through the Platform for their own business purposes (e.g., marketing to prior customers), they are considered the data controller for that data, and their privacy policies may apply.



2. INFORMATION WE COLLECT


A. Personal Information You Provide


We collect Personal Information that you voluntarily submit to us when using our Platform. This includes account registration information such as your name, email address, phone number, and chosen password. When booking car wash services, we collect vehicle information including license plate number, make, model, year, and any special service instructions you provide.



For payment processing, we collect billing information including your payment method details and billing address. However, complete credit card numbers are processed securely by third-party payment processors such as Stripe, and we do not store full credit card information on our servers. We also collect any communications you send to us, including customer service inquiries, reviews and ratings of Partners, and feedback about our services.



Car wash business Partners provide additional information including business name and contact details, service offerings and pricing, business location and operating hours, bank account information for payments, and relevant business licensing and insurance documentation.



B. Information Collected Automatically


When you access our Platform, we automatically collect certain technical information to operate our services and improve user experience. This includes device information such as IP address, device type, operating system, browser type, and unique device identifiers. We track usage patterns including pages visited, features used, time spent on the Platform, search queries, and booking activity.



We collect general location information through IP address geolocation and, with your explicit permission, precise GPS coordinates to help you find nearby car wash services. Our Platform uses various tracking technologies including cookies, web beacons, and similar technologies to enhance functionality and analyze usage patterns.



C. Information from Third Parties


We may receive Personal Information from third-party sources to enhance our services. This includes information from our payment processors regarding transaction status and verification, data from social media platforms when you choose to connect your accounts, and publicly available business information to verify Partner details. We may also receive referral information when existing users recommend our Platform to others.



3. HOW WE USE YOUR INFORMATION


A. Service Provision and Platform Operations


We use your Personal Information primarily to provide and maintain our Platform services. This includes creating and managing user accounts, processing car wash service bookings, facilitating connections between customers and Partners, processing payments through our third-party payment processors, and providing customer support and assistance.



We use your information to send important service-related communications such as booking confirmations, appointment reminders, service updates, and platform notifications. Vehicle information helps us match you with appropriate car wash services, while location data enables us to show you nearby Partners and provide accurate service estimates.



B. Platform Improvement and Personalization


We analyze usage patterns and feedback to improve our Platform functionality and user experience continuously. This includes developing new features, personalizing service recommendations, optimizing our search and booking processes, and conducting research to better understand user needs and preferences.



We use aggregated and de-identified information to analyze Platform performance, monitor security and prevent fraud, and generate insights about car wash service trends and customer preferences that help us enhance our marketplace.



C. Communications and Marketing


With your consent, we may send you promotional communications about new Partners in your area, special offers and discounts, referral program opportunities, and Platform updates and new features. You can opt out of marketing communications at any time through account settings or by following unsubscribe instructions in our emails.



We may also use your information to conduct surveys and request feedback to help us improve our services, though participation in such activities is always voluntary.



D. Legal and Business Purposes


We process Personal Information when necessary to comply with applicable laws and regulations, respond to legal processes and government requests, protect our rights and property and those of our users, prevent fraud and maintain Platform security, and enforce our Terms of Service and other agreements.



In connection with potential business transactions such as mergers, acquisitions, or asset sales, we may transfer Personal Information to involved parties, though such transfers will be subject to appropriate confidentiality protections.



4. INFORMATION SHARING AND DISCLOSURE


A. Sharing with Car Wash Partners


To fulfill your service bookings, we share necessary information with the relevant car wash Partners. This includes your name and contact information, vehicle details, requested services, appointment time and date, and any special instructions you provide. Partners use this information solely to provide the car wash services you have requested.



B. Service Providers and Business Partners


We work with trusted third-party service providers who assist in operating our Platform and providing our services. These include payment processors such as Stripe for handling transactions, cloud hosting providers for data storage and Platform infrastructure, analytics services to help us understand Platform usage, customer support platforms, email and communication services, and security providers for fraud prevention and Platform protection.



All service providers are contractually required to protect your Personal Information and use it only for the specific purposes for which we engage them. We conduct appropriate due diligence on our service providers and require them to implement reasonable security measures.



C. Legal Requirements and Safety


We may disclose Personal Information when required by law or when we believe in good faith that disclosure is necessary to comply with legal processes, court orders, or government requests, protect the rights, property, or safety of LetWash, our users, or the public, investigate or prevent fraud, illegal activities, or security threats, or enforce our Terms of Service and other agreements.



D. Consent-Based Sharing


We may share Personal Information for other purposes with your explicit consent or at your direction. For example, if you choose to participate in promotional activities or refer friends to our Platform, we may share relevant information to facilitate those activities.



We do not sell Personal Information to third parties for monetary consideration. We do not rent or lease customer lists to third parties for their marketing purposes.



5. DATA RETENTION AND SECURITY


A. Retention Periods


We retain Personal Information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specific retention periods include account information retained until account deletion plus additional time as required for legal and tax compliance, transaction and booking records maintained as required to meet business and legal requirements, marketing communications data kept until you opt out or after three years of account inactivity, and usage analytics stored in aggregated form for twenty-four months.



You may request deletion of your Personal Information by contacting us at legal@letwash.com, subject to certain legal and business requirements that may require us to retain certain information.



B. Security Measures


We implement industry-standard technical, administrative, and physical safeguards to protect Personal Information against unauthorized access, disclosure, alteration, and destruction. Our security measures include encryption of sensitive data in transit and at rest, secure server infrastructure with firewalls and access controls, regular security assessments and updates, employee training on data protection practices, and restricted access to Personal Information on a need-to-know basis.



While we strive to protect your Personal Information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security practices and respond promptly to any security incidents.



In the event of a data breach that poses a risk to your privacy rights, we will notify affected users and relevant authorities as required by applicable law, typically within seventy-two hours of discovery.



6. YOUR PRIVACY RIGHTS


A. General Rights


Depending on your location and applicable laws, you may have various rights regarding your Personal Information. These may include the right to access and obtain a copy of Personal Information we maintain about you, correct inaccurate or incomplete Personal Information, request deletion of your Personal Information, object to or restrict certain processing activities, withdraw consent for processing based on consent, and receive Personal Information in a portable format.



B. Delaware Residents


Under the Delaware Personal Data Privacy Act, which became effective January 1, 2025, Delaware residents have specific rights including the right to confirm whether we process their personal data and access personal data we maintain about them, correct inaccuracies in their personal data, delete personal data including information obtained from third parties, obtain a copy of personal data in a portable format, and opt out of targeted advertising, the sale of personal data, and profiling that may have legal or significant effects. Delaware residents may also designate an authorized agent to exercise these rights on their behalf.



C. California Residents


California residents have rights under the California Consumer Privacy Act (CCPA) including the right to know what Personal Information we collect and how we use it, request access to or deletion of Personal Information, opt out of the sale or sharing of Personal Information for targeted advertising, and not be discriminated against for exercising these rights.



D. Other State Residents


Residents of Virginia, Colorado, Connecticut, Utah, Iowa, Indiana, Tennessee, Montana, Florida, Texas, Oregon, and other states with comprehensive privacy laws have rights that generally include the ability to access, correct, and delete their personal data, obtain portable copies of their information, and opt out of targeted advertising and the sale of personal data. Some states also provide rights related to automated decision-making and profiling activities. Additional states including Nebraska, New Hampshire, and New Jersey have enacted privacy laws that will become effective in 2025 with similar consumer protections.



To exercise your privacy rights under your state's laws or to learn about the specific protections available in your state, please contact us at legal@letwash.com with your state of residence clearly indicated in your request. We will provide information about the particular rights available to you and assist you in exercising those rights in accordance with applicable state law requirements.



E. Exercising Your Rights


To exercise your privacy rights, please contact us at privacy@letwash.com or through the contact methods provided below. We will verify your identity before processing requests and respond within the timeframes required by applicable law, typically within forty-five days.



You can also manage many aspects of your Personal Information directly through your account settings, including updating your profile information, managing communication preferences, and reviewing your booking history.



7. COOKIES AND TRACKING TECHNOLOGIES


A. Tracking Technologies and Cookies


We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Platform. The technologies we use include cookies or browser cookies, which are small files placed on your device, and web beacons found in certain sections of our Platform and emails.



A cookie is a small file placed on your device that enables various Platform functions. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Platform. Unless you have adjusted your browser settings to refuse cookies, our Platform may use cookies when you visit.



Web beacons are small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) contained in certain sections of our Platform and our emails. These permit us to count users who have visited specific pages or opened emails and provide related website statistics such as recording the popularity of certain sections and verifying system and server integrity.



B. Types of Cookies


Cookies can be either persistent or session cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the following purposes:



Necessary and Essential Cookies are session cookies administered by us that are essential to provide you with services available through the Platform and enable you to use Platform features. These cookies help authenticate users and prevent fraudulent use of user accounts. Without these cookies, requested services cannot be provided, and we only use these cookies to deliver those essential services.



Cookie Policy and Notice Acceptance Cookies are persistent cookies administered by us that identify whether users have accepted the use of cookies on the Platform. These cookies help us comply with legal requirements regarding cookie consent and user preferences.



Functionality Cookies are persistent cookies administered by us that allow us to remember choices you make when using the Platform, such as remembering your login details, language preferences, location settings, and car wash service preferences. These cookies provide you with a more personalized experience and avoid requiring you to re-enter preferences each time you use the Platform.



Analytics Cookies help us understand how users interact with our Platform, which pages are most popular, and how we can improve user experience. These cookies collect information about Platform usage patterns, popular features, and user navigation paths to help us optimize our services.



Marketing and Advertising Cookies enable us to show you relevant advertisements and measure the effectiveness of our promotional campaigns. These cookies may track your browsing behavior across different websites to provide targeted advertising about car wash services and special offers.



We may share limited device and usage information with third-party advertising networks for purposes of delivering interest-based ads, subject to your cookie preferences and applicable laws.



C. Managing Cookies and Tracking Preferences


You can control cookie settings through your web browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being sent. However, disabling certain cookies may affect Platform functionality and prevent you from accessing some features. Browser-specific instructions for managing cookies are available in your browser's help section.



For mobile applications, you can manage tracking preferences through your device settings. iOS users can select "Limit Ad Tracking" in their device privacy settings, while Android users can opt out of interest-based ads in their Google settings. You can also control location services and app permissions through your device settings.



D. Third-Party Analytics and Advertising


We use third-party analytics services such as Google Analytics to better understand Platform usage and improve our services. These services may collect information about your use of our Platform and other websites to provide insights about user behavior and preferences. You can opt out of these analytics services through their respective opt-out tools and browser add-ons made available by the service providers.



We may also work with third-party advertising networks and social media platforms to deliver targeted advertisements about our services. These partners may use cookies and similar technologies to collect information about your online activities across different websites and apps to provide relevant advertising content.



Users who prefer to limit tracking can manage their preferences through the cookie management options described above, through third-party opt-out tools provided by advertising industry organizations, and through privacy settings available in their web browsers.



8. CHILDREN'S PRIVACY


Our Platform is not intended for children under thirteen years of age, and we do not knowingly collect Personal Information from children under thirteen. Car wash services are not directed at children, and our Platform is designed for use by adults who can legally enter into service agreements.



We comply with the Children's Online Privacy Protection Act (COPPA), which requires us to obtain verified parental consent before collecting, using, or disclosing personal information from children under thirteen years of age. If we become aware that we have collected Personal Information from a child under thirteen without verified parental consent, we will take steps to delete such information promptly in accordance with COPPA requirements.



Parents who believe their child may have provided Personal Information to us should contact us immediately at privacy@letwash.com. We will investigate the matter and take appropriate action to ensure compliance with COPPA, including deletion of any improperly collected information.



For users between thirteen and seventeen years of age, we recommend that parents or guardians review this Privacy Policy and supervise their teen's use of our Platform. Under applicable state privacy laws, including the Delaware Personal Data Privacy Act, we obtain opt-in consent before selling personal data or processing it for targeted advertising when we have actual knowledge that the consumer is under eighteen years of age.



9. INTERNATIONAL DATA TRANSFERS


Your Personal Information may be transferred to and processed in countries other than your country of residence, including the United States where our servers are located. We implement appropriate safeguards to protect your Personal Information during any international transfers in accordance with applicable laws.



If we determine that international data transfer protections are necessary based on our user base and business operations, we will implement legally recognized transfer mechanisms to ensure adequate protection of your Personal Information.



10. THIRD-PARTY LINKS AND SERVICES


Our Platform may contain links to third-party websites, services, or applications that are not owned or operated by LetWash. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.



We are not responsible for the privacy practices or content of third-party websites or services, even if accessed through links on our Platform.



11. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Privacy Policy on our Platform, sending you an email notification if you have an account, or providing other appropriate notice as required by law.



Your continued use of our Platform after we make changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Information.



12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following methods:



Email: legal@letwash.com

Phone:

Mail:

Customer Support: support@letwash.com



For Delaware residents exercising rights under the Delaware Personal Data Privacy Act, please include "Delaware Privacy Rights Request" in your email subject line. For California residents, please include "California Privacy Rights Request" in your subject line.



We will respond to your inquiry promptly and work to address any concerns you may have about our privacy practices. We aim to respond to privacy rights requests within forty-five days, though this period may be extended by an additional forty-five days if necessary, in which case we will inform you of the extension within the initial response period.